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Practical Tips for Negotiating Today’s Complex IT Services Contracts

Information technology equipment and services are critical to every aspect of a public entity’s daily operation. For example, information technology is the foundation for providing free Wi-Fi in downtown areas, upgrading a police department’s dispatch system, creating large scale systems for public records data retention, and enhancing a city’s fiber-optic network to provide ultra-high speed internet use for businesses.

Meyers Nave Principal Richard Pio Roda published an article in California Special Districts magazine to help public entities avoid the potential pitfalls in IT agreements and incorporate best practices when negotiating IT contracts. Focusing on Software as a Service (Saas), Rich explains the primary areas of contractual risk and shares advice on best practices for addressing each one. His article covers:

  • Data Breach and Data Security
  • Uptime Commitment
  • Application Performance Warranty

Please click here to read Rich’s article. Rich also recently provided a webinar on this topic, which can be viewed here.